Counselling and mental health

AUT offers free counselling services and mental health support to AUT students. Sessions are confidential and are delivered by professional counsellors. You can bring a support person with you.

What is Counselling?

Counselling is a process of privately talking through anything that is concerning you. Counsellors provide a practical and solution-focused counselling approach to student concerns.

You can talk about a range of issues, whether these are personal, study-related or in other areas of your life. This includes:

  • Relationships
  • Difficulty with strong moods (like depression, anxiety, stress, loss and grief)
  • Behaviours that cause problems (like addictions, irregular eating or sleeping)
  • Identity
  • Concerns about personal safety
  • Life events that impact on your wellbeing

What is Mental Health Support?

If you are concerned about your mental health, support is available with a Mental Health Advisor. They offer practical advice and if you need other services, they can liaise with them to meet your needs. Students can refer themselves; a formal mental health diagnosis is not necessary to access this service.

If your situation involves a mental health crisis

  • Phone 0800 800 717 (Community Mental Health Urgent Response team)
  • Phone 111 (Police, Ambulance)

After Hours Mental Health Support

  • Central Auckland crisis team: 0800 800 717
  • North Shore crisis team: 09 487 1414
  • South Auckland crisis team: 0800 775 222
  • West Auckland crisi team: 09 822 8500
  • Lifeline - 24 hour telephone counselling service: 09 522 2999 or 0800 543 354

Make an appointment with us

  • Phone: 09 921 9292 or
  • Go to reception in WB level 2, City Campus

We are unable to accept appointments via email.

Once you have an appointment, please download the triage form and email it back to or you can fill one out at reception.

Student Counselling and Mental Health Registration Form

Download triage form (PDF) (only after you have made an appointment)

Please tell us if you need an appointment with a Counsellor or a Mental Health Advisor, and if you need special consideration.

Talk to us about your appointment needs so we can ensure you have the appropriate booking.

Hours and Campus Locations

City Campus: WB203, 8.30-4.30 Monday to Friday.

North Campus: AX (NorthMed, 3 Akoranga Drive), 8.00-4.00 Monday to Friday.

South Campus: MB107b, 8.30-4.30 Monday, Wednesday, Friday.

Help for anxiety, depression, stress and wellbeing

We have a range of skill-based groups to give you the tools to manage your wellbeing. These are free to all AUT students. Come and talk with us at WB204.

There is a wide range of free information and apps available online to help you with mental health advice, coping strategies and stress management. These are generally used alongside counselling support.

Help for anxiety, depression, stress, and well-being


  • Free for all enrolled AUT students
  • International students: the cost is covered by your insurance provider

Session length

  • Sessions are generally 50 minutes
  • Most people usually need 1-3 sessions


  • Private and identifying information shared in counselling is not revealed to others, unless there is a concern for your or another person's safety – in these cases it is ethical for a counsellor to break confidentiality and they would discuss this with you
  • Your permission is required for information to be shared with other health professionals.
  • Written notes and data records are kept for each counselling visit in a secure environment.
  • All counsellors are required to have regular supervision to discuss their work, but your identity remains private.