Student Experience Team

Student Experience Team
The Student Experience Team (SET) is here for you from the time you accept an offer to study at AUT University until you finish your last assignment. We aim to help students succeed at AUT by connecting, engaging and supporting them with their studies.
The Student Experience Team are AUT employees who are also current AUT students, and who have experience and information to share with you. They are just a phone call away.

How the Student Experience Team works

The team works with faculties to follow up on your progress and to let you know about services they think you could benefit from.

You may get a call from us if you:

  • Have not been able to access your paper/s on Blackboard
  • Have missed lectures, tutorials or an in-class test
  • Have been unable to submit an assignment or test
  • Didn’t quite pass a test, exam, or an assignment
  • Failed papers in your previous semester and are either repeating them or taking other papers

Services for new AUT students

If you're a first-year student you may also receive a welcome call from the AUT Student Experience Team who will:

About our staff

The Student Experience Team members are successful senior students from various backgrounds and faculties at AUT. Student Experience Team staff are in their second or third year of study at AUT and can relate to your experiences as a student.

Contact the AUT Student Experience Team


You can contact us during these hours:

Monday to Thursday
10am - 7pm

Friday and Saturday
10am - 6pm