Auckland Transport Customer Service Centre

There is an Auckland Transport Customer Service Centre at AUT's City Campus providing full services, including AT HOP cards.


WA411 (at the Hikuwai Plaza entrance to WA building)


Monday - Friday, 8.30am - 5pm

*This shop runs a no cash service – EFTPOS and credit card only (no American Express cards)

Students can access the following

  • Journey planning
  • Buy AT HOP cards
  • Top up your AT HOP card
  • Load a concession on your AT HOP card
  • Buy a monthly pass on an AT HOP card
  • General card enquiries
  • Transaction history
  • Lost or stolen cards
  • Disputed transactions
  • Maps
  • Timetables

To find out more about HOP cards visit the HOP website