International students at AUT: arriving, studying and living in Auckland, New Zealand

Welcome to AUT in Auckland, New Zealand! This page is here to help you prepare for your journey to New Zealand, and tells you more about the services AUT offers to support you during your studies and stay in Auckland.

AUT abides by the Code of Practice for the Care of International Students.

The Code of Practice for the Pastoral Care of International Students:

  • Sets out minimum standards of advice and care that you can expect from your us
  • Provides a procedure that you can follow if you have concerns about the treatment you receive from us or an AUT registered agent

For further information on the Code of Practice, please refer to their website.

The Code


iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.

iStudent Complaints website