Student Hub FAQs

Go to this page
Type in your email address (previously used) and click “submit” to receive your details via email.
To apply online go to this page and follow the prompts:
After completing your online application, you will receive an email containing your login details for Arion. Arion is AUT’s online student portal where Admissions and faculty correspond with you. You will need to check your updates regularly on Arion regarding your application.
Go to this page and select “Previously-started Application” and continue with your application.
You can check the status of your application via your Arion account by logging into your account and selecting the “Correspondence” tab.
Alternatively you can check the status of your application by selecting “Academic details”  >>> “Programme Information”
The Admissions team will generally advise you through your Arion correspondence what documents you will need to submit to support your application. Login to your Arion account
Details about certifying your documents will be included in your Arion correspondence.
More information here 
A student identification card will be issued to you when:
  • We have received your photo
  • Your enrolment is complete and you are confirmed into the programme
  • You have been invoiced for fees
The card will be posted to the address that you have nominated as a mailing address, so check that your postal address is correct in Arion.
University approved subjects are listed here
Applications for 2017 open on 1 October 2016.

Please refer to this page for details on accommodation:

Your Orientation tickets are sent via your Arion correspondence. If you are an international student, you will receive an email with your tickets attached.

For more details on Orientation and Orientation programmes for each faculty, please see the FAQ page

Under some circumstances, you may be eligible for a Special Consideration. You can apply by downloading the Special Consideration form via your Blackboard account. See image below:


Each faculty has their own handback procedures and set handback dates which will be available closer to the end of the semester. Your results are made available via your Blackboard account.

If you are unsure of your handback date, you can contact your School or faculty directly or the Student Hub for their contact details.

Information about your exam should be available online via your Blackboard account. Alternatively you can contact your programme administrator for your exam timetable.
You can find any staff member by using the staff directory
If you are a first year student, your faculty automatically enrols you into your first year papers. Some faculties will advise you to enrol on Arion under “Academic Details” - select “Class Enrolment”
If you do not hear from your faculty by January 2017 please contact the them directly.
If you are a returning student (second year onwards) you will need to contact your programme administrator to discuss your papers.

You can view your timetable via your Arion account under “Academic Details” - select “Timetable” 
You will need to inform your programme administrator who will be able to assist in changing your timetable.
If you want to change class times, you will need to contact your programme administrator.

AUT City campus

AUT City Campus

55 Wellesley Street East

Auckland Central

Auckland 1010

Getting to AUT City Campus

PDF campus map
AUT North campus

AUT North Campus

90 Akoranga Drive


Auckland 0627

Getting to AUT North Campus

PDF campus map
AUT South campus

AUT South Campus

640 Great South Road

Manukau City

South Auckland

Getting to AUT South Campus

PDF campus map

If you would like to book a campus tour and any other services from our On Campus team, please click here

Minimum entry requirements for international students at AUT include:

  1. Proof of language proficiency:
    Applicants for whom English is a second language must have an IELTS (academic) score or equivalent (provide information on AUT academic calendar
  2. Academic entry requirements
Undergraduate minimum overseas qualifications
Postgraduate minimum overseas qualifications
Please see this page for tuition fees
Other compulsory fees (in addition to tuition fees):
  • Enrolment Fee $150
  • 2017 Compulsory Student Services Fee - $614.80 for 120-point programmes or $5.12 per academic point (GST incl.)
  • 2017 Building Levy - $68.20 for 120-point programmes or $0.57 per academic point (GST incl.)

Assessment period (According to University Admissions Office):

Application Processing Times:

Complete applications for postgraduate programmes will take approximately –four to six weeks to process.

Complete applications for undergraduate programmes will take approximately –five to seven days to process.

If your application is incomplete (i.e. documents are missing) you will be notified and your application will not be processed any further. Processing will recommence once all the required information has been received and the above timelines will restart.

Applying for 2018

Semester 1

  • Applicants who need a visa for NZ: we recommend that you apply before 8 December 2017
  • Applicants from visa free countries: we recommend that you apply before 12 January 2018

Immigration NZ website - see if you need a visa for New Zealand

Programmes with other application deadlines

  • Some programmes have a specific closing date
  • Apply at any time for research-only programmes (Master of Philosophy, Master of Engineering, Doctor of Philosophy)
  • Professional doctorates: the coursework component normally starts in the first semester. Applicants should have their admission confirmed by 30 November of the previous year
  • For the following programmes that start at the end of October each year it is recommended that you apply before the end of September:
    • Master of Professional Accounting and Postgraduate Diploma and Certificate in Professional Accounting
    • Master of Applied Finance and Postgraduate Diploma in Applied Finance
    • Master of Global Business and Postgraduate Diploma in Global Business
    • Master of Marketing and Postgraduate Diploma in Marketing
  • Non visa-free countries: your application will automatically be processed for the following intake. You will be advised accordingly.
  • Visa-free countries: your application will be processed if places are available in the programme. If there are no available places, your application will automatically be processed for the following intake, and you will be advised accordingly.

Please note: It is your responsibility to have the correct AUT visa to complete your enrolment. Access to University services will not be approved if enrolment is not complete.

If you are living in New Zealand and hold a current student visa, your application will be processed up to the start of the semester if places are available in the programme.

Please note: It is your responsibility to have the correct AUT visa to complete your enrolment. Access to University services will not be approved if enrolment is not complete.

Prior formal learning undertaken within five years of the first date of enrolment into the AUT programme may qualify for RPL credit. This is called cross-crediting papers.

Applications for RPL follow this process:

  1. Student applies to AUT to enrol in their chosen programme.
  2. Student's application is assessed after all application documents are received.
  3. Eligible applicant will be offered a place to study with AUT.
  4. Student confirms their Offer of Place
  5. Student is then eligible to apply for RPL. You can download the RPL form online here
  6. Student completes RPL form, provides a verified copy of academic results, detailed paper descriptors, and $100.00 assessment fee.
  7. Once AUT receives the form, the faculty will then assess according to previous academic records or work experience.
  8. Faculty will respond to the student, confirming which papers they can cross credit to AUT.

More information on RPL

Payment options are here for domestic students, and here for international students. 
If you are unable to pay your fees by the due date, you must contact the Student Hub and let us know when you expect your fees to be paid. You will still be at risk of the following AUT services being suspended.
  • Access to your AUT computer network
  • Blackboard, Library services, Student Digital Workspace, Webmail and printing
If you have received a confirmation letter from StudyLink advising of a date that they will pay your fees to AUT, you do not need to contact the Student Hub.

Invoices and final reminders will still be sent to you as they are automatically generated.
When you have paid your fees in full, you will receive a “Fees zero balance statement” in your Arion correspondence.

Domestic students who have paid their own fees are required to complete a refund form.

If your fees have been paid through StudyLink, you are not required to complete a refund form, however you must ask the Student Hub to request a refund. The fees will be directly refunded to StudyLink.

The refund form for international students can be found here.

You need to visit the StudyLink website to complete a contract for your student loan or allowance, see link below:

If you would like to receive a Student Allowance, please ensure you complete details for Student Allowance in your contract.

All students are required to complete a new loan contract each year.  Check with StudyLink if you have an incomplete contract.

Yes. You need to inform StudyLink of any changes that are made to your enrolment including:
  • Withdrawing from a paper
  • Adding a paper, including for summer school
  • Changing your programme of study
  • Withdrawal from your programme

You will need to find another way to pay your fees. Contact the Student Hub to discuss possible options.
While you may have applied for a Student Loan, your fee payment is your responsibility and we will continue to send you automated reminders until your fees are paid.

You should contact StudyLink or view MyStudyLink online, to ensure that your loan details are complete.

AUT and StudyLink exchange information electronically each day.

StudyLink sends a Verification of Study (VOS) request to AUT for all students who have completed their Student Loan application and have signed the contract.

AUT responds with information about your study and fees. (Please ensure that you have given StudyLink your correct course start date.)

The payment will be made two weeks before your course starts or seven days from the date of your first Loan Entitlement Advice (LEA) letter is sent to you - whichever is later. The date and amount of payment will show on your LEA letter.

Please go to to login with your Student ID number and password.

If you have forgotten your password, underneath the Sign In button, click on "Forgot Password?", enter your ID number, and you will be emailed a temporary password.

The temporary password will be sent to the email address you have provided on Arion.

After logging into your Arion account, you need to select “My Finances” then select “Pay”. Locate and select the unpaid invoice, then click "Proceed", then click "Pay Now". You will be directed to the Payment Express page to make a payment. 
Log into your Student Digital Workspace to view your timetable under "My Dashboard".
You are more than welcome to email your documents directly to our Admissions team on Please ensure when emailing your documents, you provide your full name and student ID number in the subject line. This will enable our Admissions team to locate your profile and upload the documents on your behalf.

Click on “My Academic Details” then select “My Results” to view your results.

Please note, you will only be able to see your overall grade for a paper through Arion. If you wish to see your individual assignment grades you will need to login to your Blackboard account.

Blackboard is the learning management system for online learning and teaching. Arion is the student management system that records all student details and enrolments. You should access Arion to change details such as your addresses and to enroll for courses.

Your password to access Blackboard can only be changed by changing your network password. This is done through the network services page:  or by contacting the ICT Service Desk who will be able to do it on your behalf:

0800 288 428

or 09 921 9888

You can do this within Blackboard by clicking on the top right hand side next to your name. Click on the drop-down link and select the “My Grade” Icon to view your grades.

Information about graduation is available here.

If you have further queries about graduation please contact the Student Hub.

AUT has small number of distance education programmes and papers. In 2017 these are:


  • Bachelor of Midwifery - Northland (Whangarei), Taranaki (New Plymouth)
  • Certificate in Medical Terminology (short course)
  • Diploma in Translation and Interpretation


  • Introduction to Chinese I and II
  • Biophysics
  • Human Anatomy and Physiology I

There is no need to attend Orientation (offered at North, South and City campuses) but if you live close by you may wish to participate in some of the Orientation sessions.

Yes, you can access our Employability Specialists, when booking through Career Hub , put in “phone or skype appointment requested”.

Young children happy to sit on someone’s lap for the duration of the 2 hour ceremony are not required to have their own ticket.