ICT Services Student Survey

ICT word cloud
This is your chance to tell us about your experience with ICT services at AUT, and to help us better meet your ICT needs.

What is the ICT Services Student Survey?

Feedback from the ICT Services Student Survey helps us monitor and enhance our IT resources, such as:
  • IT support
  • Open access labs
  • UniCentral
  • AUTwifi

A representative sample of AUT students is regularly surveyed about ICT services. All feedback is aggregated to make sure individual responses can't be identified. The data are analysed and a comprehensive report is then prepared for ICT Client Services.

Key results from the 2012 ICT Services Student Survey

The 2012 ICT Services Student Survey invited a representative sample of AUT students* to assess students' overall satisfaction with AUT's ICT services. Over 2,700 students (35%) responded to the online survey between July-August 2012. All ICT services showed significant improvement since the 2008 IT Services Student Survey (except UniCentral, with which student satisfaction remained extremely high).

Survey results indicated that the majority of students were satisfied with:

  • UniCentral services (84% satisfied, 3% dissatisfied)
  • ICT Student Support services (83% satisfied, 5% dissatisfied)
  • Teaching & Learning Technologies (82% satisfied, 7% dissatisfied)
  • Tech Central (80% satisfied, 7% dissatisfied)

Students' responses also demonstrated that the proportion of AUTwifi users has increased dramatically (from 38% of respondents in 2008, to 81% in 2012).

*enrolled in a programme of study in 2012 (as at 1 May 2012)

Response to 2012 ICT Services Student  Survey:

Key issues ICT responses
Availability, performance and reliability of computers in Open Access Labs

Changes to printing

Student support

Coverage and availability of AUTwifi
  • There are plans to increase the number of computers in some labs and getting high-speed computers for printing and internet use. 
  • A major project is underway to refurbish the Open Access Labs. This will allow for more seating and development of more collaborative zones and quiet study areas
  • A new laptop lab has been set up in the North Shore Campus during peak hours to ensure that students have access to computers at all times
  • We have introduced ‘Mobile Printing’ which enables students to print from their personal devices such as iPads, iPhones, Android devices and laptops. The refurbishment project also includes increasing the number of printers available. 
  • A new interface on IT Help has been introduced to make it easier to log jobs online 
  • We are adding more wireless access points- there are plans to expand wireless access points from current figure of 400 to 500+ before the start of 2014

Congratulations to our 2012 winners

Janki Pandya (iPad 3 16GB WiFI)
Jasmine Reti (iPod Touch 8GB)
MIchelle Cooney (iPod Nano 8GB)

More information

Go to our FAQs section to find out more about how we ensure your confidentiality and use the survey results.